Returns

Not quite what you expected? As a consumer you may withdraw from your purchase within 14 days of receiving it, without giving a reason. If your order arrives in more than one parcel, the 14 days run from the last one.

How to withdraw

Let us know within those 14 days: email klantenservice@funables.eu with your order number, or use the model form at the bottom of this page. You will then receive the instructions for sending it back. Return the product within 14 days of telling us, and please wait for those instructions before posting it — that way we know straight away whose parcel it is.

What condition it should be in

You may inspect and try the product as you would in a shop. If it has been used more than was needed to judge it, or is damaged, we may charge for that loss in value. So pack it well, preferably in its original packaging.

What cannot be returned

Sealed products that are not suitable for return for health or hygiene reasons — such as face paint, lip gloss or nail polish — once you have broken the seal after delivery.

Refund

We refund you within 14 days of being told that you are withdrawing, using the same payment method as your purchase. If you withdraw from your whole order, the delivery costs you paid are refunded too. We may wait until we have the product back, or until you show that you have sent it, whichever comes first. The cost of sending it back is yours, unless the product was damaged or delivered in error.

Damaged or wrongly delivered

Let us know within a reasonable time, with a photo if you can. We will sort it out at no cost to you.

Model withdrawal form

You do not have to use this form: an email with the same details is enough.

(complete and return this form only if you wish to withdraw from the contract)

— To Madd Trading BV (Funables), De Linde 92, 8310 Bruges, Belgium, klantenservice@funables.eu:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date

(*) Delete as appropriate.